XGate Home | Frequently Asked Questions
What is XGate?
XGate is a streamlined gate solution allowing draymen to enter and exit CSX Intermodal Terminals, Inc. facilities safely and efficiently.
How do I get XGate?
Download the ShipCSX app from Google Play or the App Store.
What are my options if I don’t have a smartphone?
Manual processing is available.
Can I use the XGate mobile app at terminals that do not have portals?
Yes, you are able to use the XGate mobile app at terminals that do not have portals.
What do I do if I need help downloading the app or registering for XGate?
Call E-Business Support (1-877-744-7279) prompt 2, 2.
Can I use the mobile app while in motion?
No, for safety reasons the mobile app screen will lock when it detects motion. You may only update the mobile app while your truck is parked in a safe location.
Does the mobile app track my location?
No, GPS tracking is not used to determine location. GPS is used for motion sensing only.
Does the mobile app require location services to be turned on?
Yes, the app must detect motion to enforce terminal safety rules.
What if I use the XGate only lane and I require manual processing?
Manual intervention is required, significantly delaying the processing of your transaction.
How will I be notified if my container billing status has been updated?
Via the mobile app through your device’s notification system.
How do I notate damages or defects on the equipment?
Damage can be entered within the XGate app. Roadability damage should be repaired or terminal personnel contacted for assistance.
Will I get an image of the equipment I’m out-gating?
Out-gate images are not available. It is the drayman’s responsibility to inspect and notate damage and defects on equipment prior to out-gate.
Will I still get a paper ticket for my in-/out-gate transactions?
No, the mobile device with the QR code replaces paper tickets. J1’s are available electronically and at ShipCSX.com.
After in-gating without a pick-up mission, can I add a pick-up while on the terminal?
Yes, the ‘Determine at Terminal’ feature in the application allows you to decide your pick after arrival at the terminal.
Can I change my pick-up mission after I input my loaded equipment?
No, you must proceed to Driver’s Assistance for processing. However, pick-up mission updates can be made to pool equipment.
Does CSX Intermodal Terminals, Inc. take a picture of my seal number?
No, it is the drayman’s responsibility to accurately record the seal number of the containers in the app.
If I drive to several terminals daily, is there a way to save those terminals in the app?
Yes, the app has the ability to save up to three favorite terminals.
How do I activate a saved pre-visit mission to enter the terminal?
Select ‘Go to Terminal’ in the app, select from existing saved visits, and choose the equipment visit you would like to activate.
If you need help downloading or registering the ShipCSX mobile application please call 877-744-7279. Select option 2, 2. Support is available M-F, 8 AM to 6 PM.